A veteran of the corporate world, Karen changed career paths and joined the Schick Shadel Hospital team. In her role as director of patient services, Karen works with up to forty patients at a time, acting as their advocate and guiding them throughout their stays. From orientation to post-discharge planning and continuing care, she and her team make the Schick Shadel experience a positive one for patients and a rewarding role for Karen. "The joy for me is seeing the light come back into their eyes," she says. "I'm just lucky to be a part of it."